Diagnostic

ERP & Operations Health Check

For business owners who suspect their software isn't delivering what it should

The Challenge

You invested in an ERP or accounting system expecting it to run your business more efficiently. But something feels off. Reports don't give you what you need. Your team has built workarounds that have quietly become standard practice. You're not sure whether the problem is the software itself, how it was configured, or the advice you've been getting — and you're not sure who to ask without getting a sales pitch in return.

Before committing to a costly new implementation — or continuing to struggle with a system that may just need adjustment — you need an honest, independent answer.

What We Do

We conduct a thorough, vendor-neutral assessment of your current ERP or accounting system — examining how it's configured against how your business actually operates. We identify the gaps between what you need and what you have, and evaluate every realistic option: optimize the current system, add targeted third-party solutions, or replace it entirely.

After 30+ years of working with ERP systems across distribution, manufacturing, and professional services, we know what a well-functioning system looks like — and we'll give you a straight answer about where yours stands, without a financial stake in the outcome.

What You Get

  • Written assessment of current system configuration and utilization against business needs
  • Gap analysis: where your system is falling short and why
  • Evaluation of third-party add-on options — fixes that may avoid a full replacement
  • Clear verdict with rationale: optimize it, augment it, or replace it
  • Prioritized action list with estimated effort and cost ranges

What Makes This Different

You walk away with a verdict, not a sales pitch — written in plain English, with the rationale documented well enough that the recommendation still holds up a year later. The work is led personally by Mark, with 30+ years of operator experience pointed entirely at your situation. And because there's no implementation revenue, no vendor commissions, and no platform we earn anything from, the verdict is shaped only by what fits your operation — including, sometimes, "your current system is fine and the real problem is process."

Is This Right for You?

  • You have a nagging sense your ERP isn't working the way it should
  • Your team has developed workarounds that have become the normal way of doing things
  • You're questioning whether to invest in improving your current system or replacing it
  • You've received conflicting advice from vendors or implementation partners
  • You want an independent second opinion before a major technology decision
How We Engage

The same three commitments hold across every engagement.

1

We start with your business, not your technology.

Time with operations leaders, not just the executive team. The workarounds, the exception cases, the small process decisions made years ago. The technology question comes after we know how the operation actually runs.

2

Mark personally leads every engagement.

Supplemented by hand-selected senior consultants when scope calls for it — never junior staff running discovery while a partner shows up for the milestones. The experience you're paying for is the experience doing the work.

3

The deliverables are written for you.

Plain English. Clear logic. Recommendations you can defend to your board, your owners, or your own team without translation. Every document is still useful a year after the engagement ends.

Ready to get started?

The first call is always just a conversation — no pitch, no pressure.

Schedule a Conversation