Implementation Management
For companies preparing for or early in an ERP implementation who want experienced oversight throughout
The Challenge
ERP implementations involve multiple moving parts — implementation partners, internal teams, data migration, integrations, training, and cutover planning. Most business owners don't have deep experience managing implementation projects, which puts them at a structural disadvantage with vendors who run these engagements every day.
Scope creep, timeline slippage, and cost overruns are predictable outcomes when no experienced advocate is managing the vendor relationship on the client's behalf. By the time problems become visible, significant damage has often already been done.
What We Do
We serve as your senior technology representative throughout the implementation — managing the vendor relationship, monitoring progress against agreed milestones, reviewing deliverables, evaluating change orders, and ensuring your team's interests are represented in every project decision.
We've been on both sides of these engagements. We know how implementation partners think, where projects typically go sideways, and how to apply the right pressure at the right moments to keep a project on track.
What You Get
- Kickoff planning and implementation milestone definition
- Weekly project status review and vendor accountability management
- Deliverable review and approval — nothing advances without proper validation
- Change order evaluation and negotiation support
- Data migration oversight and quality control
- User adoption planning and training coordination
- Cutover planning and go-live support
- Post go-live stabilization oversight through steady state
What Makes This Different
You get a senior representative on your side of the table for the entire engagement — someone who's been through dozens of these and recognizes the warning signs months before they become problems. Every deliverable is reviewed before approval. Every change order is evaluated on the merits. Every milestone is measured against business outcome, not just contracted scope. The work is led personally by Mark, with hand-selected senior consultants brought in when scope calls for it.
Is This Right for You?
- You're about to begin an ERP implementation and want oversight from day one
- You've been through a disappointing implementation and want professional representation this time
- Your internal team doesn't have implementation management experience
- You have concerns about your implementation partner's bandwidth or track record
- You want someone whose only accountability is to your business outcome
The same three commitments hold across every engagement.
We start with your business, not your technology.
Time with operations leaders, not just the executive team. The workarounds, the exception cases, the small process decisions made years ago. The technology question comes after we know how the operation actually runs.
Mark personally leads every engagement.
Supplemented by hand-selected senior consultants when scope calls for it — never junior staff running discovery while a partner shows up for the milestones. The experience you're paying for is the experience doing the work.
The deliverables are written for you.
Plain English. Clear logic. Recommendations you can defend to your board, your owners, or your own team without translation. Every document is still useful a year after the engagement ends.
Ready to get started?
The first call is always just a conversation — no pitch, no pressure.
Schedule a Conversation